Refund policy

Returns and refunds

To request a return, email marketing@halebound.com within 30 days of delivery. Include your order number, the item, and the reason for the return. Items should be unused, in their original condition, with tags and packaging.

Please contact us before shipping anything back. Our products ship from different supplier partners, so we will provide the correct return instructions and address. For an approved return under our standard policy, there is no return-label or restocking fee.

Personalized and made-to-order items

Please check measurements, color choices, and engraving carefully before ordering. Contact us before purchase if you need help or have a question about a custom item’s return eligibility. Requests involving personalized items are reviewed individually with the supplier.

Damaged, defective, or incorrect items

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include photos of the item and packaging so we can help arrange a resolution.

Refunds

We will notify you when your return has been reviewed. Approved refunds are sent to your original payment method after the returned item has been processed. Your bank or payment provider may need additional time to post the refund.

Cancellations and changes

Email us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing or shipment has begun, especially for personalized or made-to-order items.

This policy does not limit any rights you have under applicable consumer law.